Privacy Policy

1. What Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you. This includes:

• Personal Identifiers: Name, phone number, email address, and ZIP code.
• Project Details: Information about your home, renovation needs, budget, and timeline.
• Technical Data: IP address, browser type, device information, cookies, and UTM parameters used for tracking.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Estimates: To review your renovation request and prepare a free estimate for the work you described.
• Service Improvement: To analyze usage patterns and improve our website and renovation process.
• Marketing: To send you email marketing communications (only with your explicit consent).

3. Who We Share It With

We respect your privacy and limit the sharing of your information:

• Our Team: We share your contact and project details with members of our own crew so we can prepare your estimate and perform your renovation. We do not sell your information to third parties.
• Service Providers: We may share data with third-party vendors who assist us in operating our website, conducting our business, or serving our users (e.g., analytics providers, CRM platforms).

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Specifically, records of TCPA consent are retained for seven (7) years to serve as legal evidence, after which they are securely deleted.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to the personal data we hold about you.
• Deletion: The right to request that we delete your personal data.
• Opt-Out of Sale: The right to direct us not to sell or share your personal information. Do Not Sell My Personal Information.
• Opt-Out of Communications: The right to opt-out of SMS or email marketing at any time.

Illinois Residents: You have rights under the Illinois Consumer Data Privacy Act (ICDPA), including the right to know, correct, and delete your data.

6. Cookie Policy

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Technologies we use include:

• Google Analytics 4 (GA4)
• Meta Pixel
• Call Rail
• Jornaya / TrustedForm (for verifying TCPA consent)

7. Children's Privacy

Our service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13 in compliance with COPPA.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: info@quadcitieshomerenovation.com